RCHT ENT Advice and Guidance service

Royal Cornwall Hospital continues to offer an advice and guidance service on e-Referrals for general ENT queries. Please send queries via the eRS system to the ENT Advice and Guidance Service

GPs can request Consultant advice on general ENT conditions for potential referrals into secondary care. The service is to offer advice on management options to consider prior to referral, with the aim of reducing the number of patients who need to be seen face to face (as set out in the GP Forward view).

The CCG will be charged for A&G provided. Requests will be responded to within 2 working days.


Inclusion criteria

The A&G service is for the following:

  • General ENT queries
  • Patients new to ENT service


Exclusion criteria

Please do not use A&G for the following:

  • Specialised queries
  • Patients who are already under the care of the ENT team or ENT Consultant
  • Suspected cancer referrals – these should be referred via ENT 2WW pathway


Please note

This is not a named clinician referral therefore if your query is regarding a patient currently under the care of a consultant please contact them directly.

Clinical responsibility remains with the GP until the patient is seen within secondary care.



Review Date                   January 2022

Next Review Date          January 2023

GP Sifter                         Dr Laura Vines

Contributors                    Mr Venkat Reddy

Version                            2.0