Palliative Care Advice & Referrals

This guideline applies to adults aged 18 years and over.

Also see Cornwall ICB Palliative and End of Life Care Health professionals page

Telephone advice:

Professionals Palliative and End of Life care advice and admissions line: 01736 757 707 (24hrs, 7 days a week). Note Specialist palliative consultant advice remains available 24 hours with cover provided by Supportive Care UK between 5pm-9am.

This is for:

Requesting in-patient admission to Cornwall Hospice Care
Healthcare professional advice in any setting.

Note:

This is not an emergency response service and a proactive approach to end-of-life care is best.
Patients should have a timely review before seeking specialist consultant advice.

Review by Specialist Palliative Care Nurse in the community:

Phone: 01208 251 300 (9am-5pm 7 days a week)
Email:cpn-tr.spcreferral@nhs.net (weekdays 9am-4.30pm only) with completed referral form
Reasons include:
- Management and monitoring of persistent and/or transient symptoms
- Management of complex emotional or psychological issues related to their palliative diagnosis
- Management of complex social or family issues related to their palliative diagnosis
- Planning complex end of life care

Cornwall Professionals Line:

Phone: 01872 303 700
Single line for: Cornwall Care Co-ordination Hub, Care Home Support team, Integrated Transfer of Care Hub, Acute GP, virtual wards and Falls Response Service

General support:

Community Gateway (for everyone) – for a wide range of voluntary sector support
- Phone: 01872 266 383 (8am-8pm 7 days a week)
- E-mail: gateway@ageukcornwall.org.uk

Medicines Information/Out-of-stock queries:

RCHT Medicines information: 01872 252 587 (9am-5pm Mon-Fri)

Out of hours (for supply issues): contact 24hr on-call pharmacist via RCHT switchboard 01872 252 000

Lymphoedema:

E-mail referral form to Cornwall hospice Care Lymphoedema service at: chc.lymphoedema@nhs.net

Community Nursing Support:

Contact via STRATA referral form for:

Personal Care and needs assessment (including funded end of life care at home and inbedded placements)
Syringe drivers
Continence aids
Pressure sore management
Overnight care via Marie Curie Nursing Care (community nurses will refer to this)

Page Review Information

Review date	11 September 2024
Next review date	11 September 2026
GP speciality lead	Dr Madeleine Attridge
Contributors	Dr Melanie Huddart (Palliative Care Consultant) Angela Carey (Palliative Care Clinical Nurse Specialist) Keziah Lagor (ICB End of Life Lead)